30 day return policy overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, items must be in original condition (unworn, unwashed, and with tags attached) or they may be refused.
To complete your return, we require a receipt or proof of purchase
There are certain situations where returns will be denied or partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
how to Initiate a return, refund or exhange
To initiate a return, refund or exchange, please contact us via email at firstname.lastname@example.org. In the subject line state RETURN, REFUND, or EXCHANGE.
Attach a copy of the original receipt with the payment information used to make the purchase. We cannot process a return if no purchasing information is available. If a product was damaged during transit, please provide a photo of the damage. Please explain the reason for the return, refund or exchange. You will need the original package, or similarly sized package to make the return. The product must be unwashed, and unworn with all the original tags.
If your return is approved, we will send a return label to you. When you receive the return label, send the package to us by dropping it at any USPS location. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact us at email@example.com for questions related to refunds and returns.